Contact Us
Have a question about our reviews, a correction to flag, or a general enquiry about the site? This page explains the best ways to reach the Online Casino editorial team and what to expect when you do.
How to Reach Us
The quickest way to get in touch is by email. We aim to respond to all messages within two working days, though during busy periods it may take a little longer.
- General enquiries: [email protected]
- Editorial and content queries: [email protected]
- Partnership and commercial enquiries: [email protected]
Please include as much detail as possible so we can direct your message to the right person and respond accurately.
What We Can Help With
Our team reviews, researches and maintains the casino listings and comparison content across this site. We are happy to hear from readers on the following:
- Factual corrections or updates to any of our casino reviews
- Questions about how our editorial ratings are formed
- Feedback on site content, layout or usability
- Requests to cover a casino or topic not currently featured
- Commercial and affiliate partnership discussions
What We Cannot Help With
Online Casino is an independent comparison and review website. We do not operate any gambling services, process payments or manage player accounts. We are not able to help with:
- Account disputes, withdrawals or technical issues at any casino — contact that casino's support team directly
- Reversing or managing a GamStop self-exclusion — for that, visit gamstop.co.uk directly
- Legal or financial advice of any kind
Responsible Gambling Support
If you are concerned about your own gambling or that of someone close to you, please visit our responsible gambling guidance page, which lists free support organisations available in the UK. 18+ only.
About Our Editorial Independence
Online Casino earns revenue through affiliate commissions when readers sign up to casinos via our links. Commercial relationships do not influence our editorial ratings or rankings — you can read more on our about us page. If you believe a review contains an error or a material omission, please let us know and we will investigate promptly.
Response Times
| Type of enquiry | Expected response |
|---|---|
| General or reader feedback | Within 2 working days |
| Factual correction or content update | Within 2–3 working days |
| Commercial or partnership enquiry | Within 3–5 working days |
We read every message we receive. If you have not heard back within the timeframe above, check your spam folder and feel free to follow up. You can also browse our full casino listings at any time on the main non GamStop casinos page.